Head of CRM

Join Tachyon.net as our Head of CRM and lead the transformation of customer relationships in Indonesia's dynamic digital landscape. This strategic role empowers you to architect and execute innovative CRM initiatives that drive customer acquisition, retention, and lifetime value. You'll spearhead a team dedicated to enhancing customer experiences across all touchpoints, from digital platforms to physical interactions.

At Tachyon.net, we're a cutting-edge digital agency based in Jakarta Selatan, committed to delivering exceptional value to our clients. With a focus on data-driven strategies and cutting-edge technology, we're revolutionizing the way businesses engage with their customers. As Head of CRM, you'll have the opportunity to work with industry-leading tools like Salesforce, HubSpot, and Google Analytics to create a seamless customer journey.

📋 Tanggung Jawab Pekerjaan

• Develop and implement comprehensive CRM strategies aligned with business objectives.
• Lead a team of CRM specialists to manage and optimize customer data.
• Leverage advanced analytics to drive data-informed decisions and improve customer engagement.
• Collaborate with cross-functional teams to integrate CRM solutions with other digital platforms.
• Monitor and report on key CRM metrics to ensure continuous improvement.
• Stay abreast of industry trends and emerging technologies to innovate CRM practices.
• Foster a culture of customer-centricity within the organization.
• Represent Tachyon.net at industry events and conferences to share insights and best practices.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 8 years of experience in CRM, with a proven track record in customer relationship management.
• Certification in Salesforce or HubSpot is a plus.
• Strong understanding of customer lifecycle management and data privacy regulations.
• Excellent analytical and problem-solving skills.
• Proven ability to lead and mentor a team.
• Fluency in English and Bahasa Indonesia.
• Experience working in a fast-paced, digital environment is a plus.

🛠️ Keahlian

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