Customer Service Live Chat Representative - Valdo

Join Valdo as a Customer Service Live Chat Representative in Surakarta, Jawa Tengah, and become a key part of our mission to deliver exceptional customer experiences. In this dynamic role, you will engage with customers in real-time through live chat, providing timely and accurate responses to their inquiries. As a Valdo, you will be the face of our customer service, ensuring that every interaction is professional, friendly, and efficient. Our team is dedicated to helping our customers navigate their needs with ease, and we are looking for passionate individuals to join us in this endeavor.

Valdo is a leading e-commerce platform in Indonesia, known for its commitment to customer satisfaction and innovative solutions. With a strong presence in Surakarta, we are expanding our customer service team to better serve our growing customer base. In this role, you will use tools like Zendesk, LiveChat, and other customer service software to manage and resolve customer issues effectively. The ideal candidate will have a proven track record in customer service, excellent communication skills, and a genuine passion for helping others.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Engage with customers in real-time through live chat, providing timely and accurate responses to their inquiries.
• Resolve customer issues efficiently, ensuring a high level of customer satisfaction.
• Use customer service software such as Zendesk and LiveChat to manage and track customer interactions.
• Follow up on customer issues to ensure they are resolved to the customer's satisfaction.
• Maintain accurate records of all customer interactions and issues.
• Stay updated with company policies and procedures related to customer service.
• Provide feedback and suggestions for improving customer service processes.
• Participate in team meetings and training sessions to enhance customer service skills.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Minimum 1 tahun pengalaman dalam customer service, terutama dalam konteks live chat atau e-commerce.
• Pendidikan setara SMA atau setara.
• Kemampuan berkomunikasi yang baik, baik lisan maupun tulisan.
• Kemampuan untuk bekerja dengan tekanan tinggi dan dalam lingkungan yang dinamis.
• Pengalaman menggunakan software customer service seperti Zendesk atau LiveChat adalah asset.
• Kemampuan untuk bekerja secara mandiri dan dalam tim.
• Kemampuan untuk memahami dan memecahkan masalah pelanggan dengan cepat dan efisien.
• Kemampuan untuk bekerja dengan jam kerja yang fleksibel, termasuk malam hari dan akhir pekan.

🛠️ Keahlian

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